Do You Have an Acceptable Use Policy in Place? Workplace Internet and E-Mail
In the U.S., when we walk past someone we don’t know, what do we say? In a crowded urban environment, people tend to ignore each other entirely. But while walking in country neighborhoods, small towns, or in parks, where people are friendlier, most of us generally say “hello.” I never heard a dramatically different response until I spent six weeks living and studying in Cuernavaca, Mexico.
I once asked a purchasing agent, who rarely got excited about anything and seemed a bit unapproachable, where he was going on vacation. I was surprised to learn that he loved to gamble in Vegas. His answer not only prompted more questions but provided a new way to approach him in the future. Schedule a feedback conversation with your manager or supervisor quarterly. Do not wait for your annual review. This is a critical conversation both managers and employees rarely approach with positive anticipation yet it is the perfect opportunity to increase your value. Ask for advice and put it to work.
Increase the number of “high risk” conversations you have each month. If you’re interested in joining the sales team while you are currently manning the front desk, make it a point to interact with the sales manager more frequently. Vow to eliminate one repetitive phrase, over-used expression or credibility killer phrase from your conversation this year. No one is going to miss hearing “in these economic times.”
Maintain your calmness. Difficult as that might be the result is quite powerful. First, you’ll feel better and second, your calm exterior may be the model of behavior your boss needs to experience in order to calm himself down. Allow the tantrum to play out without responding. Only 9-1-1 operators can say “calm down,” so refrain from making that suggestion. When appropriate, acknowledge his or her feelings and offer alternatives. “I can see you are upset by this…and yet, I need to get a decision.” (Or whatever you need.) Offer to continue the discussion to resolve the matter now or at another time.
Do not become a partner in the outburst. Just as an upset customer wants to be heard, allow the venting to occur. Offer alternatives. Be pleasant, firm and steady in your response. Know when to walk away. There may be times when the above steps do not work. If the ranting continues to escalate it might be wise to excuse yourself from the situation. In a neutral voice you might say: “Excuse me, John, I think it would be best for me to return to my desk until we can discuss this without yelling.” Again, keep calm.
Working with an explosive boss is unproductive and unhealthy. Practice this strategy until things change for the better-your boss gets enlightened or you get a new boss. The latter generally happens before the former.
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